Report an Issue

Facing a problem? Raise a ticket and our support team will respond within 24 working hours. Every ticket is tracked with a unique reference number.

Your data is confidential Avg response: 18 hours

Before you raise a ticket

Many common issues can be resolved instantly:

OTP not received? Ensure your registered mobile is active on WhatsApp and check your Spam/Other chats.
Payment stuck? Wait 2 minutes, then check your status page. Auto-reconciled payments take up to 5 minutes.
Video not playing? Refresh the page, try a different browser (Chrome/Edge), or switch networks.
Forgot / changed mobile? The operator mobile is pulled from the central UCL database. Update it there first.

Never share sensitive detailsDo not share your full Aadhaar, OTP, card number, CVV, or password in this form. Our team will never ask for them.

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