Refund Policy

1Eligibility for Refund

You may request a full refund under the following conditions:

• Duplicate payment: If your account was charged more than once for the same enrolment due to a gateway error or network glitch.
• Unsuccessful enrolment: If the payment was captured but you were unable to access the Platform due to a system error on our side, and the issue is verified by our support team.
• Unauthorised transaction: If you can provide reasonable evidence that the payment was made without your authorisation (subject to verification with your bank and the gateway partner).
• Technical inability: If the Platform is proven to be inaccessible for more than 72 continuous hours and we are unable to restore your access.

2Non-Refundable Cases

Refunds will NOT be granted in the following cases:

• You have already watched any video lesson (even partially).
• You changed your mind or no longer wish to pursue training.
• You are unable to complete the course within a certain timeframe (lifetime access means you can return at any time).
• You lost access due to a device-lock or policy violation.
• Your account has been suspended or terminated for breach of the Terms of Use.
• You are unable to receive OTPs due to mobile-number issues outside our control (please keep the registered mobile active).

3Gateway-Failed Payments

If your payment fails or is marked “Failed” by the gateway, no charge is retained by us. If your bank or UPI app shows a debit with no corresponding success on our side, the amount is typically auto-reversed by the bank within 3–5 working days. In rare cases it may take up to 15 working days. If you have not received the reversal after 15 days, please raise a complaint with us along with the bank statement.

4How to Request a Refund

To request a refund, please submit a ticket via the Report an Issue page or email us with the following information:

• Order ID (e.g. UCL241023143252123).
• Masked Aadhaar (only last 4 digits).
• Transaction ID / UTR from your bank statement.
• Date and time of payment.
• Reason for refund request.
• Screenshot of the failed attempt (if applicable).

5Refund Processing Time

Refunds are credited to the same payment method used for the original transaction. We are unable to issue refunds to a different bank account, card, or UPI ID.

6Chargebacks

If you initiate a chargeback with your bank instead of first contacting us, your account will be temporarily suspended during the dispute period. Frivolous or unfounded chargebacks may lead to permanent account termination and reporting to the Reserve Bank of India's Online Dispute Resolution platform.

7Contact for Refund Queries

For refund-related queries, please use: